Lava Vacuum Packing - CoolGame UK Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the email address below.
Our Contact details:
Lava Vacuum Packing - CoolGame UK Ltd
48 Shipston Road, Stratford on Avon, CV37 7LP, United Kingdom
Phone: 0871 716 8170
Email: sales@lava-vacuum-packing.com
VAT Registration Number 896 8124 70
Our Registered Office:
CoolGame UK Ltd
Registered in the UK, Company Registration Number 05922368
Woodwynd, Tower Hill, Bidford on Avon, B50 4NA, United Kingdom
Phone: 0871 716 8170
Email: sales@lava-vacuum-packing.com
VAT Registration Number 896 8124 70
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept all major credit and debit cards. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Please note that we ship to UK addresses only.
Delivery Schedule
We will normally send your order to you in 2 business days. For example, if we receive your order on a Monday before 5pm you will receive it on the Wednesday. Orders received after 5pm will be processed the following business day. Please note that we ship to UK addresses only.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
We guarantee your satisfaction. All of our vacuum packing machines are individually tested before being sent out and are covered by a two-year manufacturers warranty. Please note that it is your responsibility to return the machine to us in the event of a warranty claim.
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0871 716 8170 (International +44 0871 716 8170) or write to us at 48 Shipston Road Stratford on Avon CV37 7LP United Kingdom
Privacy Policy
Lava Vacuum Packing - CoolGame UK Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
You have the right to cancel your order within seven days of receipt of the goods. If you do cancel your order, then please call us first. You will need to return the goods to us using a signed-for delivery service. We will then refund your payment.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
